- DTC Daily
- Posts
- Wednesday, April 19
📦 These are the shipping features customers want
đź“° TL;DR - You probably know quite well that shipping can be the most annoying and problem-filled aspect of e-comm. But at least we know what customers want! A new survey asked consumers what customized delivery options they want, and it comes down to speed and accuracy. 52% said they wanted faster delivery speeds, and 51% said they want to be able to choose a delivery date.
đź’ˇ Insight - The survey also looked at common delivery issues and how customers want them resolved. Nearly half want the issue resolved within 2 to 3 business days, something that can be easier to achieve with a chatbot with self-serve options. Also, rather than store credit, people would really just like a free replacement, so keep that in mind for your return policies.
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👩🏼‍⚕️ Docfluencers and DTC brands are pairing up
📰 TL;DR - When you think of influencers, you usually think of the type that was at Coachella last weekend. But DTC brands are increasingly working with “docfluencers” — AKA medical doctors and clinics willing to work with a brand. That includes partnering with medical professionals on social media as well as working with clinics to place products IRL.
💡 Insight - If your brand has any sort of health or wellness connection, this totally makes sense. Doctors inherently come with a high trust level for audiences, especially if you’re making any sort of wellness claims. There’s also a lot of choice out there. So many medical professionals have taken their expertise to TikTok or Instagram, following in the path of Dr. Pimple Popper. Even a micro-influencer in the medical space could offer a big boost.
đź”— Do you have a broken link problem?
📰 TL;DR - Even the best SEO strategy can go to shit if you’re not checking for broken links, and that’s as true for e-comm brands as anyone else. This is a practical article on the importance of checking for broken links and how to do it. It’s also a reminder that this should be a routine maintenance effort for your site.
💡 Insight - Content is a great SEO strategy for e-comm sites, as well as a way to build your brand and educate customers. But it’s also a prime spot for broken links. So this is my reminder to you to periodically review content on your site for broken links as well as to update outdated sources or stats. Google will thank you.
✨ New features coming to Square
📰 TL;DR - Here’s a rundown of some new features coming for merchants who use Square. They include subscription services, coupons, batch invoicing, a “free shipping progress” bar, and more. Also good to know: Square will stop refunding merchants’ processing fees for customer returns.
💡 Insight - We’re seeing the fruits of the e-comm boom’s impact on tech. More companies are clamoring to offer the same services as each other in hope of getting your business. Subscription capabilities are a great example of that — Shopify recently improved its own offering. What that means is more choice and more price shopping for you — a good thing!
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